Operations Manager

Build the systems that make this a real company, not a one-person show.

What You’ll Actually Do

This business currently runs through the founder. That is the exact problem this role exists to solve. You build the SOPs, own project management across client engagements, manage vendor and contractor relationships, and make sure the machine keeps running when the founder is focused elsewhere.

Is This Role For You?

You thrive in ambiguity and get genuine energy from turning chaos into systems. You have worked somewhere with great ideas and terrible follow-through. You want to be the person who actually makes things happen, and you want credit for it.

Responsibilities

• Document and systematize all core business processes into clear, usable SOPs
• Own project management across all active client engagements
• Manage vendor, contractor, software, and tool relationships
• Find operational bottlenecks and fix them before they become real problems
• Keep team members coordinated across deliverables so nothing slips
• Build internal reporting so the founder has visibility without needing to be in every conversation

What Success Looks Like

• Core business processes are documented and operational within 60 days
• The founder can step away for a full week without business quality dropping
• No client deliverable misses a deadline because of internal coordination failure
• A new team member can onboard using your SOPs without needing a walkthrough

What We’re Looking For

• Experience in operations, chief of staff, or business management at a small company
• Strong process design and documentation skills. You have examples you can show.
• Project management tool proficiency (Notion, Asana, ClickUp, or similar)
• You build systems that other people can follow without you explaining it every time
• AI and automation fluency. You use it to get operational work done faster.
• High attention to detail without getting paralyzed by it